1. Where are you located?
- 812 Spring St with Building A is located to the left of US Border Protection. 707-713 Buildings B, C, D, E, and F are a block over behind Kinney County Ranch Supply. Building labels are on each building.
2. When is my payment due?
- Payments are due on the 1st of the month to avoid late fees.
3. Can I access my storage unit at any time?
4. How do I make my payment?
- You can pay online by clicking on the "Make a Payment/Login" button at the top right side to access your account and pay online. Your username and password are both case sensitive.
5. Can I talk to anyone onsite? You can always call (830) 563-4595 for assistance renting a unit or inquiries about your account. We answer our own calls so there is no call center. We do have a local person in town to help us take care of the property and provide services like lock cutting for a fee.
6. What are your hours of operation?
- The facility is accessible 24/7, however, we do have normal working hours from 9am to 5pm for phone calls. If there is an urgent need, we will still answer calls outside of those hours.
7. Do I need to sign a long-term lease? - No, you do not. All units are rented month to month.
8. How do I pay without a credit card?
- We prefer credit card payments so we can use auto draft on the 1st of each month. This prevents late fees. You can also make a deposit into our local bank account. Email or call for info. If all else fails, you can send payment to our mailing address listed on the "Contact Us" page. Note that it has taken almost a full week for checks to reach us.
9. Do you offer Boat and RV parking?
- Yes, we have an open graveled outdoor parking area. Each space is 30x14 to allow plenty of space for parking and getting in and out of your vehicle.
10. How do I rent a unit?
- Please rent online. You can rent from the main page or use the "Rent Storage" tab to select and rent a unit online.
